Refund Policy

Returns and Refunds Pricing

We can only refund the Euro-equivalent of bitcoins on the day of refund, or Euros directly via bank transfer or other mutually-agreed payment processor.

Any refund that is given will be the Euro amount of the transaction. If you believe that you are owed a refund, please get in touch.

Using BitPay’s conversion rate, we accept Euro for the bitcoins BitPay receives. Hence, we are unable to refund the amount of bitcoins sent.

Refund Processing

Our users cannot initiate a refund from our merchant processor BitPay without all4btc’s consent. BitPay does not handle customer requests for refunds, as BitPay is an agent of the merchant, not the customer.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.